Our Privacy Policy

This Online Privacy Policy (the "Privacy Policy") sets forth certain terms and conditions pursuant to which Superb ("Superb", "we", or "us") may collect, store and use certain information and data concerning or provided by you or authorized users of your account with Superb (collectively, "you" or "your") in connection with your access or use of th e Site (as defined below) or the [Superb reservation service] offered through the Site (the "Service"). It also explains the conditions under which we use and disclose that information, and your rights in relation to that information. This Privacy Policy applies to the following web sites operated by Superb and such other web sites established by Superb or its subsidiaries from time to time which reference this Privacy Policy (collectively, the "Site"). This Privacy Policy is incorporated into and made a part of Superb's Online Terms of Service and Use Agreement.

Please note that this privacy policy may change from time to time, so please check back regularly to stay informed of any changes. Material changes to this privacy policy will be posted on the site. Your continued use of the site or the service, or accessing your account, following such changes, constitutes and signifies your full acceptance of such changes.


By using this site, or any of our sites, you signify your consent to this privacy policy, including, without limitation, our use of cookies and cross border data transfer, as discussed below. If you do not agree to this privacy policy, please do not use the site or any other Superb web sites. We reserve the right to make changes in this privacy policy at any time. Please check the privacy policy each time you use any of our sites to ensure you are aware of any changes in our privacy practice. The privacy policy will indicate the date it was last updated. Also, if there is a substansive change in the way that we use your personal information, we may notify you via email of the relevant changes. If you choose to opt-out of our changed practice, our email will contain instructions on how to opt-out, or you may email us at any time at  support@superbexperience.com . Your continued use of any of our sites will signify and be deemed to constitute your acceptance of any changes to this privacy policy.


Superb respects the privacy of its online visitors and recognizes the importance of protecting the information collected about you. We have adopted a corporation-wide Privacy Policy that guides how we collect, store and use the information you provide online. This Privacy Policy applies both to persons who register or establish an account with Superb and to casual browsers of our Sites. If you have any questions, complaints, or comments regarding our Privacy Policy or use of your information, please contact us at support@superbexperience.com - In addition, Superb owns several other domain names that link or point to the web sites listed above, and we will from time to time add new web sites that may or may not be listed above. Please note that this Privacy Policy applies only to the web sites maintained by Superb, and not to web sites maintained by third parties to which the web sites listed above link.


If you click on a link to a third party web site, including without limitation, any third party payment or other service offered through the Site or any advertisement or link to an online advertising company, you will leave the Superb Site you are visiting and go to the web site you selected. Because we cannot control the activities of third parties, including third-party payment and other service providers, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as Superb. If you visit a third party web site that is linked to the site, you should consult that web site’s privacy policy before providing any personal or other information. We also encourage you to review the privacy policies of any other service provider from whom you request services.


Personal information is information that identifies you and may be used to contact you online or offline. Superb collects personal information on a voluntary basis. Online visitors typically submit information to Superb by (1) making a reservation (and pre-paying for same) through the Site or Service, (2) use of our software or online services (including, without limitation, when you register for an account with Superb ), (3) participation in message board, (4) marketing surveys and email campaigns, (5) requests for services from third party service providers on our Sites, (6) surveys and newsletters, and (7) consumer complaints. Information collected will vary depending upon the activity and may include your name, email address, phone number, mobile number, home address, birth date, credit card information and other personal information as defined under applicable law. We do not require this information to gain access to the Site, however, you may not use certain features, products or services (including, without limitation, the Service) that require registration or receive materials (for example, newsletters) unless such information is provided. You hereby consent to our collection of your personal information as outlined herein.


Certain activities will require you to create a username and password and provide other, non-personal information such as your age, date of birth, gender, game and other preferences, etc. In addition, we may collect demographic information such as gender, zip code, information about your likes and dislikes, and other data that you may provide in surveys or online profiles. In addition, we may combine demographic information with personal information. When logging in to our Sites via other social media platforms, we may have access to and collect additional information, such as email and other meta information.


We may use cookies and other technologies to collect analytic data, such as demographic information, personalize your experience on our Site and monitor advertisements and other activities. Certain of our Sites may use cookies to keep track of your reservation purchases and make sure you do not see the same ad repeatedly. Also, we may use cookies to deliver content specific to your interests and for other purposes. For example, certain of our Sites may use cookies or other methods to monitor website usage. We may collect information on the frequency that certain promotions or digital activities are accessed, how much time is spent engaging certain informational content, and which ads or links are clicked. We may link cookie information to personal information. Certain of our Sites use an outside ad company to display ads provided by third-party networks. These ads may contain cookies. Cookies received with banner ads are collected by our ad companies, and Superb does not have access to this information. Most browsers are automatically set to accept cookies whenever you visit a web site. You can disable cookies or set your browser to alert you when cookies are being sent. However some areas of our Site will not function properly if you do so. We correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages. Superb also maintains log files which contain Internet Protocol ("IP") addresses. In general, we only use log files to monitor traffic on our web sites, to report aggregate information to our advertisers and third party service providers and to troubleshoot technical problems. In the event of user abuse of our Site; however, we may block certain IP addresses or console IDs provided by our licensed hardware manufacturers. IP addresses and console IDs may be used to personally identify you in order to enforce our Online Terms of Service and Use Agreement.


Users who register for an account with Superb may register for other services from our Site from time to time. If you opt in to any of these services, we may collect additional information including, without limitation, information requested by a service provider and pass this information, together with all other registration information (including, without limitation, personal information), to that service provider. Use of your personal information by a service provider will be governed by that service provider's privacy policy and terms of service. We may also retain any additional information collected for use in accordance with the terms of this Privacy Policy. Participation in these other related services is optional and is not required to access our Site. The personal information you provide will allow us to alert you to new developments, features and enhancements to our properties; special offers; upgrade opportunities; and events of interest. We may send emails that may contain information regarding third-party products or services; however, this does not mean that we have provided or traded your personal information to any party. We will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you as set forth in this Privacy Policy. We will take reasonable steps to ensure that Personally-Identifying Information is relevant to its intended use, accurate, complete, and current. We may use survey information in marketing surveys to select and direct advertising that is more likely to be of interest to a particular user of an account with Superb . This information may be transmitted to an ad server owned by an advertising company to match account holders with ads that they are more likely to be interested in. However, we do not disclose any account holder's personal information to our advertisers without the holder's consent. Participation in such surveys is entirely optional. We may share aggregate consumer data (which does not contain personal information) with the advertising companies or with any other third-party, and we may use such information for any legitimate business purpose in our sole discretion. We may share the information that you provide with our service providers in order to fulfill the services offered on our Sites. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our Sites to better meet our visitors' and users' needs. In addition, we may use your personal information to enforce legal rights and comply with the law, or to comply with an order from a judicial or government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage. Finally, we may also disclose personal information to law enforcement, or the appropriate judicial or civil authorities.


Currently, Superb maintains and stores your personal information on servers located within the Denmark. This may not apply to Superb 's third party providers (including, without limitation, any third-party payment processors). In the event that Superb becomes a multinational operation, some of the computer systems on which Superb collects, stores, and uses the information it collects or receives may be based outside Denmark. Therefore, your personal information may be transferred to, used, processed or held by Superb in Denmark and in other countries, including countries both in and outside the European Union, and used for the purposes set out in this Privacy Policy. You hereby consent to such use.


When we first collect information about you, we may offer you the opportunity to opt-out of having your personal information shared with parties outside of Superb or its Affiliates or its third party providers (such as our payment processors), except to the extent required by law, court order, or as requested by other government or law enforcement authority. If you choose to have your name removed from our mailing list, you can do so by contacting us at  support@superbexperience.com.


We will only collect and use personal information in accordance with this Privacy Policy to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will use commercially reasonable physical, managerial and technical safeguards to preserve the security, integrity, accuracy and privacy of the information you have provided. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any personal information will provide commercially reasonable protection of that information. We cannot, however, ensure or warrant the security of any information you transmit to Superb , and you do so at your own risk. Once we receive your transmission of information, Superb makes commercially reasonable efforts to ensure the security of such information on our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, managerial or other safeguards. If Superb learns of a security systems breach, then we will use our commercially reasonable efforts to attempt to notify you electronically so that you can take appropriate protective steps. Superb may post a notice on its Site if a security breach occurs.

Review and Correction of Your Information; Requests for Removal from Mailing Lists; and Deactivating Your Account If for any reason you are concerned that the personal information maintained by Superb is not correct, or should you wish to have your account(s) deactivated or be removed from our mailing list, please email us at support@superbexperience.com  describing, in reasonable detail, the nature of the request, problem or concern. We will then review, update or remove information as appropriate within a commercially reasonable time frame after receiving such notice from you. We may still retain your information in our electronic data or other files, however, to resolve disputes, enforce our user agreement(s) and/or policy(ies), and due to technical and legal requirements and constraints related to the security, integrity and operation of our web sites.


We will retain your personally identifiable information for as long as your account is active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@superbexperience.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


If you have any questions about this Privacy Policy or the privacy practices of this Website, please contact us by email at: support@superbexperience.com. To learn more about protecting of your data and GDPR compliance in general you can read more here.