Guest Experience Management

Empowering the best restaurants worldwide with a new way of working

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Trusted by the world’s leading restaurants

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 Don’t compromise

You invested too much in every other aspect of your restaurant to put
your guests in the hands of outdated systems. It’s time to break free.

Everything you need in one place


All the tools you need in one user-friendly platform. GXM helps you build better guest relationships and frees up time and space to focus on your passion — creating an unforgettable experience. The key to a successful restaurant.

 
 

The best guest experience 

Online reservations are your first touchpoint with your guests, and Guest Experience Management (GXM) provides you with the most beautiful and personalised reservation experience on the market. The sleek Scandinavian design gives the very best first impression to your guests.

 

With GXM the guest experience starts before our guest enters our restaurant. GXM enables us to improve both our operations together with all the services we offer to our guests when making a reservation. Using GXM we have reduced no-shows drastically and we are always in control of our complete restaurant situation.

— Thomas Piras, Restaurant Manager at Contraste in Milano

 
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The only platform you’ll ever need

Manage reservations, avoid no-shows, host events, sell tickets, and gift cards. All the tools to grow your restaurant.

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Manage reservations

The guest experience

Optimise your reservations. Allow your guests to book anytime, on any device with the most personalised reservation experience on the market.

Restaurant operations

The simple and user-friendly dashboard makes it easy for your team members to access and manage everyday reservations and guest notes alongside your special events.

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Matteo Bisol, Owner of Venissa

Moving from the paper book to GXM has dramatically simplified the reservation process and reduced the number of calls. Guests can now book a table directly from our website at any time of the day or night

Reduce no-shows

Avoid the stress and cost of last-minute cancellations and no-shows. Ask your guests to confirm specific reservations with a credit card, deposit or prepayment.


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Alessandro Dal Degan, La Tana Gourmet

In addition to drastically reducing no-shows, it has made reservations and guest information management very easy.

 
 
 
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Host events & sell tickets 

Hosting an event? No need for a third-party facilitator. Use GXM to create your special event and sell tickets. 

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Felix Lo Basso

We chose Superb to have more control over our reservations, and let our guest book directly from our website.

 

Pre-selection of menus and rooms

Improve your guest experience by asking your guests to preselect their preferred menu, special tables, or rooms in advance.

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Bertil Tøttenborg, Restaurant Manager at Gustu in Bolivia

Every restaurant is different and Superb understand how to tailor toward their individual needs.

 
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Personalise your guest communication

GXM enables you to send customised email and SMS confirmations and reminders directly to your guest.

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Lorenzo Di Paolantonio, Cum Quibus

GXM allows us to focus more on the well-being of our guests, eliminating the reconfirmation of telephone reservations and automatically sending text messages and emails for confirmation and reminders. The support is exemplary, and we can no longer imagine managing the restaurant without this service.

 

Gift cards made easy


Allow your guests to purchase gift cards at any time, directly through your website.

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Alice Trovato, Manager, Arnolfo

We are happy to be part of the Superb family. GXM helps us save time and minimize errors, and protects both the restaurateur and the guests, in the data processing. The team is always available and attentive to every need. We simply cannot live without it anymore!

 
 
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Fully booked?

Make it easy for new guests to add their names to your waitlist and fill last-minute cancellations and no-shows. Dashboard notifications show you how many guests are waiting and let you decide who’s next.

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Lorenzo Costa, Oltre

Thanks to GXM, we can manage the restaurant much better and save time every day. The waiting list also helps me cope with no-shows, a real problem in our industry.

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SEAMLESS IMPLEMENTATION

Currently taking reservations on another system? No problem. Our GXM advisors will import your reservation and guest information, while making sure you never lose your data. 


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SUPPORT & TRAINING

Our team is always one-click away while using GXM. Whether you're training new employees, hosting a special event, or making changes to your restaurant profile, we’re here to help.

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INDUSTRY KNOWLEDGE

Every restaurant setup is unique. Our team provides you with the knowledge you need to make every guest’s experience stand out and grow your business.


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Superb provides a platform that supports our philosophy for guest service by facilitating communication and engagement between guests and businesses, both online and in person. We’re proud that Marigold is a part of the Superb community as a whole but also where our unique characteristics are highlighted and celebrated.
Sofie Wochner, Owner of Marigold in Rome.

Start using GXM within 24 hours 

 
 
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