uses GXM to take their guest experience to the next level
Contraste was looking for a way to provide every guest with a quality
reservation experience matching their unique restaurant experience.
At the same time, Contraste was struggling to find a solution to decrease its amount of no-shows.
Contraste in Milan is one of Italy’s most unique guest experiences. The three owners Matias Perdomo, Thomas Piras and Simon Press aim to surprise each guest with a unique culinary experience based on Matias Perdomo’s respect for only the finest and freshest ingredients, traditional flavours, innovative shapes and experimentation with tastes and pairings.
Contraste uses GXM to:
✓ Provide each guest with a personalised reservation experience and a great first impression of the restaurant.
✓ Drastically decrease the number of late cancellations and no-shows by asking guests to confirm their reservation with a credit card.
✓ Have easy access to a complete overview of all reservations sorted by day, week and month.
✓ Improve the guest experience by storing notes about each guest such as allergies, preferences and number of visits.
✓ Control which individual tables are available at specific times online.
✓ Make it easy for every guest to add themselves to their waiting and hereby avoid last-minute cancellations and no-shows.